Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Sulebet platform, operated under the domain sulebet.cam ("Platform", "we", "us", or "our"). By registering an account, making a deposit, placing a bet, or otherwise using any feature of Sulebet, you ("Player", "User", "you") agree to be legally bound by these Terms in their entirety.

Sulebet is an online sports betting and live casino platform serving players across Malaysia, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other states. These Terms constitute the entire agreement between you and Sulebet with respect to your use of the Platform.

If you do not agree to any part of these Terms, you must immediately discontinue use of the Platform and close your account. Continued use of Sulebet following any updates to these Terms constitutes your acceptance of the revised document.

For the purposes of these Terms, the following definitions apply unless the context otherwise requires:

To register and maintain an Account on Sulebet, you must satisfy all of the following eligibility criteria at the time of registration and on a continuous basis:

• You are at least 21 years of age. Sulebet strictly enforces a minimum age requirement of 21 and will request documentary proof of age as part of the KYC process.
• You are a natural person acting on your own behalf, not as an agent or representative of any third party.
• You are not located in, or a resident of, any Prohibited Jurisdiction where accessing online gambling services is explicitly unlawful.
• You have not previously had an Account closed or suspended by Sulebet for breach of these Terms.
• You are not an employee, contractor, director, or immediate family member of a Sulebet employee or group company in a role that creates a conflict of interest.
• You are acting in good faith and using funds derived from lawful sources only.

Sulebet reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in Account suspension or closure, with any pending withdrawals held pending compliance review.

Each Player may hold only one registered Account on the Platform at any time. The registration of duplicate or multiple Accounts, whether using different personal details, email addresses, devices, or IP addresses, is strictly prohibited. Any duplicate Accounts identified will be closed without notice, and all associated balances — including any pending withdrawals — may be forfeited.

When registering, you agree to provide accurate, current, and complete information. This includes your full legal name (as it appears on your government-issued ID), date of birth, registered email address, and contact number. You are responsible for maintaining the accuracy of this information and updating it promptly via Account Settings if any details change.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any other person. Any activity conducted through your Account using your credentials will be treated as activity performed by you, regardless of whether you authorised it.

If you suspect unauthorised access to your Account, you must notify Sulebet customer support immediately via live chat or the contact details listed in Section 16 of these Terms.

Sulebet accepts deposits via the following methods, subject to minimum and maximum limits as displayed at the time of transaction:

• E-Wallets: Touch 'n Go eWallet, Boost, GrabPay
• Bank Transfer / Online Banking: DuitNow, FPX — Maybank, CIMB, Public Bank, RHB, Hong Leong
• Cryptocurrency: USDT (TRC-20), Bitcoin (BTC), Ethereum (ETH)

Minimum deposit amounts are displayed in Malaysian Ringgit (MYR) for fiat methods and in MYR-equivalent for cryptocurrency deposits. Cryptocurrency deposits are credited at the exchange rate applicable at the time the network transaction is confirmed. Sulebet does not accept deposits from third-party accounts. All deposits must originate from a payment method registered in your own name.

Sulebet reserves the right to decline any deposit at its sole discretion, including where there is a reasonable suspicion of fraud, money laundering, or breach of these Terms. All deposit transactions are logged and may be reviewed for compliance purposes.

Withdrawals are available to Players who have completed the KYC verification process and whose Accounts are in good standing. The following conditions apply to all withdrawal requests:

• KYC verification must be completed before the first withdrawal is processed. This typically requires submission of a valid government-issued photo ID (MyKad or passport) and, in certain cases, proof of address.
• Funds must be withdrawn to the same payment method used for the most recent deposit, where technically and operationally possible.
• Withdrawal requests involving Bonus Funds are only permitted once all applicable wagering requirements have been met.
• Sulebet may impose a minimum withdrawal amount of RM 30, as displayed in the withdrawal interface at the time of the request.
• Cryptocurrency withdrawals are processed to the wallet address provided by the Player. Sulebet is not liable for errors resulting from incorrect wallet addresses provided by the Player.

Estimated processing times are as follows: e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) typically within 5 minutes; DuitNow/FPX bank transfers within 5 to 15 minutes; direct bank wire transfers within 15 to 60 minutes. These are indicative ranges and may vary based on payment provider processing conditions.

Sulebet reserves the right to conduct enhanced due diligence on withdrawal requests that exceed certain thresholds or exhibit unusual patterns. During any such review, the withdrawal may be temporarily held without notice. Players will be contacted via their registered email address if additional information is required.

Sulebet offers various promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. The following general conditions apply to all promotions unless the specific promotion terms state otherwise:

• Bonuses are available to eligible registered Players only. Sulebet reserves the right to exclude any Player from any promotion at its discretion.
• Each Player may claim a welcome bonus only once. Attempting to claim a welcome bonus on a second Account constitutes a breach of Section 4 of these Terms.
• Bonus Funds are subject to wagering requirements as specified in each promotion's individual terms. General wagering requirements range from 5x to 35x of the bonus amount.
• Bonus Funds and any winnings derived from Bonus Funds are not withdrawable until the applicable wagering requirement has been satisfied in full.
• Sulebet reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Evidence of bonus abuse, including but not limited to systematic low-risk staking to satisfy wagering requirements or the use of hedged bets across Accounts, will result in the forfeiture of bonuses and associated winnings.

The following general rules apply to all bets placed on the Sulebet Platform, across all markets including sports betting, live in-play betting, and casino games:

• All bets must be placed prior to the relevant event's closure as determined by the Platform. In-play bets are subject to live market availability and may not be available for all events.
• Once a bet is confirmed and accepted by the Platform, it cannot be cancelled or amended by the Player. Sulebet is not responsible for bets placed in error.
• Sulebet reserves the right to void any bet placed on manifestly incorrect odds resulting from a system error, data feed error, or human error. Players will be notified and stakes refunded in such instances.
• For live dealer casino games, the outcome recorded by the Platform's system shall be final and binding. In the event of technical disconnection during a game round, the outcome will be determined upon system reconnection.
• Maximum bet limits apply to all markets and are displayed at the time of bet placement. Sulebet reserves the right to amend maximum limits without prior notice.
• Sulebet uses industry-standard odds compilation practices. Asian Handicap and Over-Under markets follow standard industry rules for pushes, postponements, and abandoned events.

In the event of any dispute regarding the outcome of a bet, the records maintained by Sulebet's system shall be treated as the primary and authoritative record. Players may submit disputes to customer support within 30 days of the relevant event settlement.

The following activities are strictly prohibited on the Sulebet Platform. Engaging in any prohibited conduct will result in immediate Account suspension, forfeiture of balances, and where appropriate, referral to relevant law enforcement authorities:

• Fraudulent activity: Including the use of stolen payment methods, false identity documents, or misrepresentation of personal information.
• Chargebacks: Filing a payment dispute or chargeback with your bank or payment provider in relation to any transaction made on Sulebet.
• Collusion: Coordinating with other Players to gain an unfair advantage, including chip dumping in poker or table games.
• Bonus abuse: Exploiting promotions through systematic play designed to circumvent wagering requirements, including the use of multiple Accounts or third-party bonus trading services.
• Arbitrage betting: Placing bets specifically to exploit pricing inconsistencies between Sulebet and other operators in a manner inconsistent with genuine recreational betting.
• Automated wagering: Using bots, scripts, or any automated software to place bets or interact with the Platform without express written permission from Sulebet.
• Money laundering: Using the Platform to deposit, wager, and withdraw funds for the purpose of concealing the origin of those funds.

Sulebet is committed to promoting responsible gambling practices. We provide players with tools designed to support self-management, including:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Limits take immediate effect. Increases to existing limits are subject to a 7-day cooling-off period.
• Session Time Reminders: Automated notifications after a user-defined period of active play.
• Self-Exclusion: Players may request a temporary or permanent suspension of their Account at any time. Self-exclusion takes immediate effect.
• Loss Limits: Caps on net losses per session, day, week, or month.

Sulebet supports the right of any player to use these tools. We will not contact a Player who has self-excluded with marketing materials during the exclusion period. To access responsible gambling tools, log in to your Account and visit the Responsible Gambling section of Account Settings, or contact customer support.

Full details of our responsible gambling commitment, tools, and external support resources are available at our Responsible Gambling page. Sulebet supports player access to external support organisations and encourages any player experiencing gambling-related harm to seek professional assistance.

To the maximum extent permitted by applicable law, Sulebet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated winnings.
• Loss or corruption of data.
• Interruptions to service availability arising from technical failures, maintenance, or circumstances beyond our reasonable control (including but not limited to internet outages, natural disasters, or government actions).
• Errors in odds, game results, or settlements resulting from third-party data feed failures, provided Sulebet acts promptly to correct such errors upon discovery.

The Platform is provided on an "as is" and "as available" basis. Sulebet makes no warranty, express or implied, regarding the uninterrupted availability of the Platform or the accuracy of any odds or information displayed. Nothing in these Terms shall exclude or limit Sulebet's liability for fraud, gross negligence, or any other liability that cannot be lawfully excluded.

All content on the Sulebet Platform — including but not limited to text, graphics, logos, icons, game assets, software, and database compilations — is the property of Sulebet or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial use in accordance with these Terms. You may not copy, reproduce, republish, transmit, adapt, or distribute any content from the Platform without Sulebet's prior written permission. Unauthorised use of Platform content may give rise to a claim for damages and may constitute a criminal offence.

Termination by You: You may close your Sulebet Account at any time by contacting customer support. Account closure requests will be processed within 5 business days. Any remaining real-money balance (net of any outstanding wagering obligations) will be returned to you via your registered payment method following standard KYC review.

Termination by Sulebet: Sulebet reserves the right to suspend or permanently close your Account at any time, with or without prior notice, in the event of:

• Breach of any provision of these Terms.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within a specified timeframe.
• A requirement to do so under applicable law, regulatory instruction, or court order.
• Material changes to our operating licence or business structure that affect service delivery in your jurisdiction.

Where an Account is closed due to a breach of these Terms by the Player, Sulebet may retain the Account balance as partial compensation for damages incurred. Sulebet will provide a written explanation of such action upon request.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Sulebet holds its operating licence. In the event of any conflict, the applicable regulatory framework of that jurisdiction shall prevail.

Any dispute between a Player and Sulebet that cannot be resolved through our internal complaints procedure shall be referred to binding arbitration in accordance with the rules of the relevant arbitration body specified in the applicable licensing framework. Players retain the right to access consumer protection mechanisms available to them under Malaysian law to the extent applicable and not inconsistent with the foregoing.

Sulebet reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice via email to your registered address or via a prominent notification on the Platform prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the updated Terms. If you do not agree with any amendment, you must cease using the Platform and close your Account before the updated Terms take effect. The "Last Updated" date at the top of this document reflects the most recent revision.

If you have any questions, complaints, or concerns regarding these Terms, or wish to exercise any right described in this document, please contact the Sulebet support team through the following channels:

• Live Chat: Available 24/7 within your Account dashboard. Average response time is under 3 minutes.
• Customer Support Email: [email protected]
• General Enquiries Email: [email protected]

All complaints will be acknowledged within 24 hours and resolved within 14 business days wherever possible. For disputes relating to individual bet settlements, please provide your Account username, the relevant bet ID, the date of the event, and a clear description of your concern.