Your privacy matters to Sulebet. This policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold over your own information.
The cards below summarise Sulebet's key privacy commitments. They do not replace the full policy — please read the complete document below for all applicable details.
We collect only the personal data necessary for account operation, legal compliance, and service delivery. We do not gather information we do not need.
All data transmissions between your device and Sulebet's servers are protected by industry-standard SSL encryption. Your login credentials and financial data are never transmitted in plain text.
Sulebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate and improve the Sulebet service.
You have the right to access, correct, or request deletion of your personal data held by Sulebet. Data subject requests are processed within 30 days of receipt.
Sulebet uses functional and analytical cookies to improve the platform experience. You can manage non-essential cookie preferences through your browser settings at any time.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our regulatory obligations.
Sulebet ("we", "us", "our", or the "Platform") operates the online sports betting and live casino service accessible at sulebet.cam. We are committed to protecting the privacy and personal data of every individual ("you", "Player", "User") who accesses or uses our Platform.
This Privacy Policy ("Policy") describes how Sulebet collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of our services. It also sets out the rights you hold over your personal information and how you may exercise them.
By registering an account on Sulebet, placing a bet, or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the Platform.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform and set out additional obligations applicable to registered players.
The following terms carry specific meanings throughout this Policy:
Sulebet collects personal data across several categories, depending on how you interact with the Platform. The categories and specific data points we may collect are set out below:
We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless required specifically for our responsible gambling programme (for example, where a player discloses a gambling-related health concern during a self-exclusion request).
Sulebet collects personal data through the following channels:
Sulebet processes your personal data for the following purposes:
Sulebet relies on the following legal bases for processing your personal data, depending on the specific purpose:
Sulebet does not sell, rent, or otherwise commercialise your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients in the circumstances described below:
All third parties with whom Sulebet shares personal data are contractually required to implement appropriate technical and organisational measures to protect that data, and to process it only in accordance with Sulebet's instructions and applicable data protection law.
As an internationally operating platform, Sulebet may transfer your personal data to countries outside Malaysia for processing by our service providers and infrastructure partners. Where such transfers occur, Sulebet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian personal data protection principles.
Safeguards employed for international transfers may include contractual data processing agreements incorporating standard clauses that require recipient parties to maintain appropriate security and confidentiality obligations. Where transfers involve countries that do not offer an equivalent level of data protection by default, we implement additional measures to mitigate the associated risks.
Sulebet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and regulatory obligation. The following indicative retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is not technically feasible, data is retained in an encrypted, access-restricted state pending secure deletion at the earliest practicable opportunity.
Sulebet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
Sulebet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable the Platform to recognise your browser, retain session information, and provide a personalised experience.
The following categories of cookies are used on the Platform:
You may manage your cookie preferences through your browser's built-in cookie settings. Please note that disabling certain cookies may impact the functionality of the Platform. For full details, refer to your browser's help documentation.
Subject to applicable data protection law and certain legal exceptions, you hold the following rights in respect of the personal data Sulebet holds about you:
You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and the basis on which it is processed.
You have the right to request correction of inaccurate or incomplete personal data. You may update certain information directly through your account settings, or by contacting support for fields that cannot be self-edited.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed. This right is subject to our legal record-keeping obligations.
You may request that we limit how we process your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to processing based on legitimate interests, including direct marketing communications. Objections to marketing take effect immediately; other objections are subject to a balancing assessment.
To exercise any of the rights described above, please submit a written request to [email protected] or via live chat. We will acknowledge your request within 5 business days and respond in full within 30 days. We may request proof of identity before processing your request to protect against unauthorised disclosure.
Sulebet strictly prohibits access to and use of the Platform by individuals under the age of 21. We do not knowingly collect personal data from persons aged under 21. The Platform is designed, marketed, and operated exclusively for adults who meet the minimum age requirement.
As part of our KYC process, Sulebet requires all players to verify their age before withdrawal requests are processed. Verification requires submission of a valid government-issued photo identification document — such as a Malaysian MyKad or passport — showing the player's date of birth.
Where Sulebet becomes aware, or has reasonable grounds to suspect, that an account is held by a person under the age of 21, we will suspend the account immediately, decline to process any pending withdrawal, and initiate an investigation. Any personal data inadvertently collected from an underage individual will be deleted as promptly as possible following confirmation of the individual's age.
Sulebet may send you promotional communications about Platform features, bonus offers, sports events, and other relevant content. We send marketing communications only where you have:
You may opt out of marketing communications at any time by updating your communication preferences in Account Settings, or by contacting our support team. Opting out of marketing communications does not affect the delivery of transactional and service communications, including bet confirmations, withdrawal notifications, account security alerts, and required legal communications.
Players who have activated self-exclusion under our responsible gambling tools will not receive promotional marketing communications for the duration of their exclusion period.
Sulebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material amendments will be communicated to registered players via email to the address associated with your account, or via a prominent notification displayed on the Platform, prior to the changes taking effect.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how Sulebet protects your personal data. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data Sulebet holds about you, please contact us using the following channels:
Data subject rights requests (access, erasure, portability, etc.) submitted by email will be acknowledged within 5 business days and responded to in full within 30 days. For complex requests, we may extend this period by a further 30 days where permitted by applicable law, and you will be notified accordingly.
All communications regarding privacy matters are treated as confidential. We may request proof of identity before fulfilling any request that would involve disclosing or modifying personal data associated with an account.
Our support team is available 24/7 to answer any questions about how Sulebet handles your personal data. Alternatively, explore our FAQ for quick answers to common questions.
For players aged 21 and above only. Gambling involves financial risk — play responsibly. Full terms available at Terms & Conditions.